Frequently asked questions

Create an account and open the course page. Free public courses are available immediately. For paid courses, verify your email and add the course to your cart. Confirmed online payments grant access automatically; cash and direct LYPay requests need admin approval.

Choose from the payment methods shown at checkout. Verified online payments grant access automatically; cash and direct LYPay require admin approval. Online methods add the displayed 2.5% payment fee. Sandbox checkout is a test without real money.

Open My Courses → Refund requests, select your purchase and choose direct LYPay or cash collection. The standard window is 7 days with less than 20% of lessons completed. An admin reviews your reason and verifies the recipient. LYPay needs a bank name and IBAN/account number; cash collection requires a signed receipt. Refunds are paid manually, not through Ezone cash-out. Only change-of-mind refunds have a 2.5% deduction. Access ends after payment is confirmed. Course problems can receive exception review. Contact us if neither method is accessible.

Approved change-of-mind refunds deduct 2.5% of the total amount paid for the course, including any allocated original payment fee. Approved course/platform problems return the full amount paid. There is no additional deduction of the original fee. If you paid 100 LYD, these refunds are 97.500 LYD and 100 LYD respectively. Previously approved refunds keep their recorded amounts.

Choose “Forgot password?” on the sign-in page and enter your account email. If an account uses that address, a reset email will be requested. Links expire after 60 minutes and can only be used once. Older accounts without an email need help from support.

Email verification confirms that the address belongs to you. It is required before submitting a new course-access request. Use the link in your verification email, or open the verification page to request another message. Check your spam folder too.

Yes. While you watch, the player saves checkpoints periodically and when you pause. Returning to a lesson resumes from its saved position. Reaching the end marks the lesson complete.

Certificates are available for courses where the platform has enabled them. Complete all lessons and pass the enabled section and final quizzes. Finish the course to see your certificate, or claim it from the dashboard. You can print it or save it as a PDF.

No. Access is for your personal learning. Sharing accounts or course materials, recording videos, or bypassing protections violates the course access agreement. Confirmed violations may lead to suspension or termination without a refund, except where applicable law requires one.

One playback session is allowed per account. If you moved to another browser or device, choose “Play here instead” to move playback to this player. The previous player will stop when it next checks the session.